Grow Mental Health - Our Donor Charter

We will ensure that we are accountable and transparent in all areas so that all donors have full confidence in the way in which we run our organisation/fundraising practices.

To ensure that we meet our commitment to our donors and prospective donors we will:

• Treat all donors with respect and confidentiality.
• Ensure that our communication with you is honest and transparent.
• Handle your donation responsibly and wisely.
• Treat you personal information with respect confidentiality and in accordance with data protection laws. We will remove your personal details from our database should you request same.

All donations will be:

• Handled with the highest level of accuracy and transparency and financial records will be kept ensuring accountability and tracking.
• All donations will be acknowledged promptly and appropriately and receipts will be provided.
• Subjected to an annual audit by a firm of independent auditors.
• Will be applied to the purpose for which they were intended, in accordance with Grow Mental Health’s strategic priorities and charitable objectives.

Grow Mental Health will:

• Be transparent, accurate and honest.
• Always achieve the highest standards of professionalism.
• Seek to minimise costs relating to fundraising activities.
• Give truthful and forthright answers to questions or queries our donors might have.
• Ensure all fundraising financial income see available for viewing in our annual reports. www.grow.ie/annual-report-2023
• Adhere to the guidelines and requirements as laid out by the Charities Regulatory Authority, Charitiesregulatoryauthority.ie
• Provide donors with access to the procedures for making and responding to complaints. Compliments-and-Complaints-Policy
• Formally adopt the Charities Regulators guidelines for charitable organisations, as a charity seeking fundraising from the public and business Communities.

Any comments or complaints should be addressed to: