For questions about the privacy, you can reach us weekdays from 9 am to 2 pm by calling 0818 474 474 or by email at [email protected]
Who we are
Name of Company: Grow Mental Health is a registered charity organisation – CHY No. 9319 / CRA No. 20023294
National Office Address: Apt. 5, Forrest Mews, Forrest Road, Swords, Co. Dublin K67XR96
Contact Info. – Tel: 0818 474 474 or by email at [email protected]
What access data we collect?
The provider collects data about each visitor to our website. Access data include the name of the website, file, date and time of access, amount of data transferred, notification about successful access, browser type and version, operating system of the user, referrer URL (the previously visited web page), IP address and the requesting provider.
The provider uses the log data without user identification or other profiling according to statutory regulations only for statistical analysis for the purpose of operation, security and the optimization of the online service. However, the provider reserves the right to check the log data later if there is reasonable suspicion of unlawful use based on specific indications.
How do we collect information from you?
We obtain information about you when you use our website, for example, when you complete one of our contact us or registration forms. You are freely providing us with your personal information.
What type of personal data is collected from you?
We may collect personal identification information from Users in a variety of ways, including, but not limited to, when users visit our site, register on the site, subscribe to the newsletter, fill out a form, purchase products from the site or in connection with other activities, services, features or resources we make available on our Site.
The personal information we collect might include your name, address, email address, gender, and information regarding what pages are accessed and when. Transactional data, such as purchase information and technical data, such as information about cookies.
How is your information used?
We may use your information to:
• contact you about our services – group support meetings both online or in-person;
• seek your views or feedback on the services we provide;
• notify you of changes to our services;
• email or telephone you as per your request and/or send you emails that may be of interest to you such as free mental health talks and community events.
How long do we keep your data?
We review our retention periods for personal information on a regular basis. We will hold your personal information on our systems for as long as is necessary for the purpose of carrying out our services with you and/or as long as you are a subscriber but we do not use this personal information for marketing purposes. We retain analytics records for 2 years.
Who has access to your information?
We will not sell or rent your information to third parties.
We will not share your information with third parties for marketing purposes.
Third Party Service Providers working on our behalf:
We may pass your information to our third party service providers and other associated organisations for the purposes of completing tasks and providing services to you on our behalf (for example to send you newsletters, surveys to improve our service offering, fundraising, donations). However, when we use third party service providers, we disclose only the personal information that is necessary to deliver the service and we have a contract in place that requires them to keep your information secure and not to use it for their own direct marketing purposes. Please be reassured that we will not release your information to third parties for them to use for their own direct marketing purposes, unless you have requested us to do so, or we are required to do so by law, for example, by a court order or for the purposes of prevention of fraud or other crime.
The name of our third party service providers with whom we share site data, include but not limited to; SensorPro, Ticket Tailor, iDonate, Payzone and GivenGain.
Security precautions in place to protect your information:
When you give us personal information, we have taken the necessary steps to ensure that it’s treated securely which is why we have our website encrypted & protected with a SSL certificate. When you are on a secure page, a padlock key icon will be displayed on the web browser.
How does SSL work?
SSL works by the sharing of encrypted keys, or passwords. The keys are created in pairs, one a public key and one a private key. When the keys are traded in a particular manner between two parties, this protocol assures the parties in communication they are transmitting with one another and not a hacker or phisher. It also assures the data being transmitted is not intercepted by someone else.
Third Party Service Providers also uses security measures such as two-factor authentication to protect personal data.
We also use payment processors – Ticket Tailor, iDonate, Payzone and GivenGain.
If you do not wish to receive direct marketing communications from us about our services and support group offerings, such as our monthly newsletter, all emails we send out with the newsletter have the option to unsubscribe or alternatively, you can e-mail: [email protected] requesting to opt out.
Grow Mental Health does not knowingly collect personal information from children under the age of 18. Our Services are for a general audience and are not directed to nor intended for children under the age of 18. If you believe that a child under the age of 18 has provided personal information through our Services, please contact us at [email protected] and we will delete that information from our database.
Identity of our Data Controller and Processor:
The Controller and Processor is: Grow Mental Health Ireland
Grow Mental Health / Grow in Ireland, 33 Henry St, Limerick
Tel: 0818 474 474
email: [email protected]
Cancellation, Changes, Corrections and Updates:
The User has the right to request to receive information about the personal data stored about them as outlined in the GDPR EU Regulation. In addition, the user is entitled to access, correct, delete and limit processing of personal data in compliance with GDPR.
The user is entitled to receive personal data so that it can be used by another processor in compliance with GDPR.
The user has the right to lodge a complaint with a supervisory authority in accordance with GDPR EU Regulations.
We reserve the right to modify this policy to edit it according to new legal situations or for changes regarding the service as well as the processing of data. We keep this Policy under regular review. This Policy was last updated in June 2023.