To be assertive means standing up for your own or other people’s rights in a calm, appropriate and positive way. Assertive people are able to get their point across without upsetting others or becoming upset themselves. Assertiveness is often seen as the balance point between passive and aggressive behavior. It should never be used as a disguise for aggressive behavior or hurting another person. It is an important interpersonal skill and can help you to express yourself in a clear, open and reasonable way
without undermining yourself or others.
The following tips may help:
1. Be open to expressing your wishes thoughts and feelings and encourage others to do the same. (Managing Feelings and Emotions).
2. Listen to the views of others and respond appropriately, whether in agreement with those views or not. (Active Listening).
3. Accept responsibility and be able to delegate. (Co-operation).
4. Regularly express appreciation of others for what they have done or are doing. (Gratitude).
5. Be able to admit your mistakes and apologise. (Humility).
6. Behave as an equal to others. (Friendship).